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What is 3CS Outerwear’s warranty policy?
All products made by 3CS Outerwear have a twelve (12) month warranty against manufacturer’s defects from the date of purchase from an Authorized 3CS Outerwear Dealer. Further, this warranty only covers defects in materials and workmanship. The warranty does not cover normal wear and tear, excessive abuse or misuse, impacts of any kind, cosmetic issues, or damage related to, or resulting from, modifications made after purchase.
You MUST keep your sales receipt when you purchase a 3CS Outerwear product. This is your proof of purchase and you will need to show this if you need to warranty your product. The warranty is only applicable to the original purchaser and is void if your product was purchased from another person or an unauthorized dealer. Please click here to see a complete list of Authorized 3CS Outerwear Dealers.
What do I do if I think I have a warranty claim?
If you think you may have defective product, you can take it back to the place of purchase or any Authorized 3CS Outerwear Dealer. The Authorized 3CS Outerwear Dealer will take a look at the product and help you determine the best course of action. The Authorized 3CS Outerwear Dealer will call 3CS Outerwear’s warranty department or the regional distributor and get a RETURN AUTHORIZATION (RA) NUMBER so that the product can be sent back to 3CS Outerwear and inspected.
Alternatively, if you purchased the product from an Authorized Online Dealer, you can contact the 3CS Outerwear warranty department (in Australia) or your regional distributor (outside of Australia) and arrange to send the product back yourself. A postage and handling fee may be charged if the product is returned to an Authorized 3CS Outerwear Dealer that is outside of the country where the product was initially purchased. For product purchased online, the “country of purchase” is the location from which the online dealer shipped the product. Warranty claims made in the country where the product was purchased may still incur an administration/postage and handling fee unless prohibited by local laws.
ALL WARRANTY CLAIMS MUST BE ACCOMPANIED BY PROOF OF PURCHASE AND AN RA #.
Are rips and tears covered by warranty?
We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your 3CS Outerwear product, it will eventually begin to show age and wear. The 3CS Outerwear warranty covers defects in workmanship and materials, but it does not cover normal wear and tear.
What’s covered under warranty?
- Defective attachment hardware and zippers
- Defective sewing
- Broken snaps and other closures
- Broken draw strings and cords
What’s NOT covered under warranty?
- Normal wear and tear
- Fading (this includes UV damage)
- Rips and tears that are caused by accident, negligence, and abuse. For example snagging on a tree, falling on a rail, hitting a rock-person-chairlift-pole-and so on
- Damage (including color bleeding and loss of waterproof qualities) resulting from improper washing or the use of improper detergents.
- Self repair of a garment before contacting the 3CS warranty department
- Products purchased from unauthorized 3CS Outerwear dealerships
What do repairs cost?
The cost of non-warranty repairs varies from one repair to another, depending on the cost of the materials and length of time it takes for us to do the repair. If you are concerned about the expense, you can ask us to notify you of the repair costs. After your product is assessed, we will contact you with a final estimate, and request that you call us to approve the charges. You may also give us a limit, i.e. “Please notify me if the repair charges exceed $50.”
Why does my product by 3CS Outerwear need to be cleaned before I send it in?
Australian law requires that all items accepted for repair be received freshly laundered. We understand that this may be inconvenient, but we want to ensure the health and welfare of our Warranty Department staff.
Do I or the shop need a RETURN AUTHORIZATION # to return my product to 3CS Outerwear?
Yes. Individuals or shops are REQUIRED to obtain an RA# prior to returning product to 3CS Outerwear.
How long will it take to get my product back once I send it in?
That will depend on how we handle the claim. Once we receive your product at our facility, please allow up to 5 business days for us to process the claim and determine whether your product will be repaired, replaced, or denied. If repairs are needed, the work may require an additional 7-14 days to complete. If not, we can usually process your claim and ship replacement product in two days. Please also factor in 2-7 business days of return shipping time as well, depending on your location.
Will 3CS Outerwear pay for the shipping costs for me to send the product back? Can they send me a call tag to have the product picked up?
No & No. Our basic warranty shipping policy is that the customer or shop pays to ship the product back to us and we pay to ship the